Carol was our agent for both selling our home and buying our new home. We met her a year prior while attending an open house that she was selling. Unlike other agents we interviewed, Carol was willing to spend a great deal of time with us, not pressure us into making a quick decision, and demonstrated a great deal of patience with us as she educated us on the market and learned exactly what our needs were for selling our current home and finding a new one to buy.
We still joke about one $1.5M+ home we toured that had no mailbox in front (the mailboxes were communal, 50 yards down the street in one location) but was perfect in every other way, but we would not make an offer because for $1.5M a home should have its own mailbox. We were that picky and Carol was extremely patient showing us home after home until we found one that was perfect!
It was a perfect match: we were clients who were in no rush but engaged and motivated to act, and Carol who had ample patience and willingness to stick with us as we turned down offer after offer that wasn’t right (both on the selling and buying side). In the end, we toured over 300 homes over a period of a year before we found our new home. In neither case did Carol show any frustration with us, remaining our advocate and representing our interests to the fullest.
In the end, we believe we got top service and representation from Carol. When the time was right to put our home on the market, it sold for a price we were happy with. Likewise on the purchase of our new home. There were no “gotchas” or surprises in either transaction. Carol’s network of mortgage brokers, handymen, stagers, painters, inspectors, landscapers, and specialty repair companies (termites, roof, etc.) came in handy when needed.
Well after both transactions were completed, Carol continued to assist us when needed. One example was a property deed glitch via a surprise tax notice from the county. With one email, Carol was able to contact the title company and resolve the issue in our favor. It took less than a day to resolve it.